Refund policy

🍽️ KitchenRoast – Refund & Return Policy

At KitchenRoast, your satisfaction is our top priority. We take great pride in the quality of our food, presentation, and service. Because our products are freshly prepared and perishable, we have a specific policy to handle returns and refunds fairly and transparently.

🔁 Return Policy

Since all our food is made-to-order and perishable, we do not accept returns on any delivered or picked-up items. However, if there is an issue with your order, we want to make it right.

💸 Refund Policy

We offer refunds under the following conditions:

✅ Eligible for Full or Partial Refund:

  • You received the wrong order

  • There was a significant delay caused by us 

  • Items were missing or damaged upon delivery 

❌ Not Eligible for Refund:

  • You change your mind after the food is prepared or delivered

  • You provide incorrect delivery details or are unavailable at the delivery location

  • You cancel after paying the requisite 20% advance and blocking dates

📸 Reporting an Issue

If there’s a problem with your order, please:

  1. Email us at anjali@kitchenroast.com or WhatsApp us at +91-9717078812

  2. Attach photos (if applicable) and describe the issue clearly

 

📞 Contact Us

For refunds, changes, or any support, feel free to reach us:

Note: All refunds will be processed within 5–7 business days via your original payment method.