Shipping policy

🚚 KitchenRoast – Shipping & Delivery Policy

At KitchenRoast, we take pride in delivering fresh, delicious, and on-time meals for every occasion. Please review our shipping and delivery policy to understand how we operate and what you can expect.

📍 Delivery Areas

We currently deliver our services within the following areas:

  • Mumbai, Navi Mumbai, Thane and Lonavla

  • For events outside these zones, please contact us for custom logistics support.

⏰ Delivery Timings

  • All orders are delivered on the date and time selected during checkout.

  • We recommend placing orders at least 24hours in advance from our sandwich menu to secure your preferred delivery slot.

  • For large event catering (50+ guests), we advise 3–5 days advance booking.

💼 Event-Based Deliveries

For catering events, our team will:

  • Deliver and set up food 30–60 minutes prior to your event time

  • Coordinate with venue staff or hosts to ensure seamless execution

🧊 Food Handling & Safety

  • Orders are packed in temperature-controlled containers to maintain freshness

  • We use hygienic, eco-friendly packaging wherever possible

  • Our team follows strict FSSAI and Covid safety norms

🚫 Failed Delivery

We consider a delivery failed if:

  • No one is available to receive the order at the confirmed location and time

  • The customer provides an incomplete or incorrect address

  • Delivery is delayed due to unforeseen events (traffic, weather) and cannot be fulfilled

In case of failed delivery, refunds will be as per our refund policy. We will try our best to call and coordinate, but we request your cooperation in being available.

❗ Changes to Delivery Address or Time

  • Changes can be made up to 24 hours before delivery for our sandwich delivery menu. For our catering there is no change of date allowed without foregoing the advance paid to block the earlier date of event

  • Any changes requested beyond that window will be handled on a best-effort basis